FREQUENTLY ASKED QUESTIONS
> Why are your shutters made in Dubai?
Dubai has for many years been synonymous with skilled artisans from India. Dubai offers a stable and safe environment to operate a joinery facility with easy export access to anywhere in the world.
> I can't find any prices on your website, how can I find out how much your shutters will cost?
Due to the bespoke nature of our products and the many ranges available we find it better to provide you with an estimate by telephone or email. Please call us on 01225 300800 or email firstname.lastname@example.org with the approximate height and width of each opening that you would like pricing for. If you have a preference of the following we can provide a more accurate estimate: Designs (New England/New York/Manhattan/Soho/Highline/Solid) Styles (Full height/Tier on tier/Café) Finishes (for example: painted tulipwood, stained tulipwood, natural wood finishes such as oak, beech, mahogany, Majlite™ faux leather and suede).
> Could you come out and measure up without giving me an estimate?
Yes, if you are unable to measure for any reason we would be more than happy to visit you, however we will ask for a pre-payment of £150 + vat, which is then deducted from the cost of your order. This is not an additional charge to you but is included in our fitting charge. We always try to give an estimate before we visit you, just to give you a good idea of our pricing.
> When can you visit me to measure my windows and do I need to be present?
We generally carry out site surveys Monday to Friday, from early morning to mid-afternoon.Please contact us and we will try to be as flexible as possible to accommodate your requirements. We do request that you are present at the measure appointment so that we can discuss all the various aspects of your order with you and ensure every detail is correct.
> Once I've had an estimate how do I order my plantation shutters?
Once we have provided you with an initial estimate from your measurements, we will happily arrange a complimentary, no-obligation site survey with one of our qualified carpenter/fitters. Please contact us to arrange a mutually convenient time. Following the site survey we will send you a quotation which you can sign and return to us to place your order. We will then confirm your order and then contact you to arrange a convenient installation date.
> My house is a building site; can you come to measure up now?
Our shutters are measured and manufactured to the millimetre, so in order for us to carry out a site survey we request that all works around the openings be completed before we visit you. This includes all glazing, architraves, plastering, tiling and flooring. As long as this work is finished we can measure for shutters. You may incur an additional charge of £150 plus VAT to carry out a second survey.
> How long will it take for my order to be installed?
The lead time from placing your order to installation for standard painted tulip wood shutters is approximately 5-6 weeks. Please note: on very rare occasions there may be a delay for reasons outside of our control, please refer to our terms and conditions for further information. Majilite™ faux leather and suede shutters may take slightly longer as we do not stock all of the fabric available in the factory. Most hardwoods and special shaped jobs can also take longer. In these cases we can let you know at the time of order what the expected lead time will be.
> What makes Bath and West Shutters unique? Why would I choose you over any other shutter company?
There are many things that make us different to all other shutter companies, here are just a few reasons to choose us:
As our shutters are manufactured by The New England Shutter Company we have complete control over the whole manufacturing process. Every shutter is carefully hand sanded and painted to give a fine furniture grade finish.
We are truly bespoke; we do use standard sized components, but we can, if required, vary every component that makes up a shutter panel. This means we can build each panel just for you using the finest solid timbers and components.
We are the only provider who can vary the distance between the blades, giving greater flexibility to give you rail widths to suit your windows.
> My windows are an unusual shape or uneven, can you fit shutters to them?
Shaped windows are a speciality of Bath and West Shutters; we can provide a solution to the most unusual of windows.
> My windows are PVC/UPVC, can you fit shutters to them?
Yes, we can fit to all types of window frames. If we cannot fit to your frame, your plantation shutters can be fitted to the wall.
> Do you manufacture your plantation shutters using MDF, laminated or finger jointed wood?
No, we do not use anything other than 100% natural solid woods, most of our woods are sourced from sustainable forestry in North America.
> Which wood is used for your painted shutters?
Our painted shutters are made from North American Tulipwood (Liriodendron Tulipifera), which is a very light, very strong wood. Tulipwood is used in many applications including furniture, joinery, moldings and high quality drumsticks.
We only use wood grown in North Eastern America from New England as this area has the ideal climate to grow the best trees. The climate is very stable, without too much sun or rain. This means the trees grow slowly and very tall and straight. This makes the fibers in the grain tight and close together making it very strong. The same trees growing in southern Russia or Northern China get a lot of sun and rain which makes them grow very quickly, giving the grain open fibers making a softer and less stable wood. This is why most woods coming out of China must be either laminated or finger jointed, and why we at The New England Shutter Company will not use it.
> What paint do you use?
We paint our tulip wood shutters with Pre-Catalyzed paints, which we match to any colour. Pre-Catalyzed paints are very fine so we are able to retain the fine natural grains of the wood. This paint is hard to use on finger jointed wood, as it would show the joints, so most manufacturers will use a Nitro-Cellulose paint, which is less refined, thicker and able to cover the joints.
> How do you finish your hard wood plantation shutters?
Our hardwoods are hand finished with two coats of natural oils, giving a beautiful luster and smell to the woods.
> Do I need to be present at the installation?
We request that you are present to let the carpenter in and briefly discuss how you would like the plantation shutters fitted and configured and what hardware you would like if you haven't decided previously. After a quick chat we are happy to work alone. We are also incredibly tidy and will we often get feedback from clients that the property was left tidier than before they went in!
Bath and West Shutters Ltd